Course Overview
In this extended five-day course, you learn how to apply the fundamental techniques for launching and maintaining an intelligence-driven, multiplatform endpoint management solution with VMware Workspace ONE® UEM. Through a combination of hands-on labs, simulations, and interactive lectures, you will configure and manage the endpoint life cycle. After the course, you will have the foundational knowledge necessary to implement Workspace ONE UEM effectively.
In addition, you learn how to apply the fundamental techniques for integrating VMware Workspace ONE® Access™ with Workspace ONE UEM to distribute business-critical applications securely from any device and configure access management controls. You will learn how Workspace ONE uses various authentication methods and protocols to determine user access permissions and enable single sign-on, and you will leave with an understanding of the fundamental principles of identity and access management.
Finally, you learn to investigate, analyze, and determine issues that might occur with the different components of Workspace ONE UEM. Troubleshooting is the backbone of service maintenance and management. By understanding how to effectively troubleshoot product issues, administrators can understand how product services communicate and function, in turn optimizing service and software health management.
Who should attend
Workspace ONE UEM operators and administrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants.
Prerequisites
This course has no prerequisites.
Course Objectives
By the end of the course, you should be able to meet the following objectives:
- Explain and apply the fundamental techniques for launching and maintaining an intelligence-driven, multiplatform endpoint management solution with Workspace ONE UEM
- Outline the components of Workspace ONE UEM
- Explain the general features and functionality enabled with Workspace ONE UEM
- Summarize basic Workspace ONE administrative functions
- Explain and deploy common Workspace ONE integrations
- Securely deploy configurations to Workspace ONE UEM managed devices
- Onboard device endpoints into Workspace ONE UEM
- Summarize alternative management methodologies for rugged devices
- Discuss strategies to maintain environment and device fleet health
- Configure and deploy applications to Workspace ONE UEM managed devices
- Analyze Workspace ONE UEM deployments
- Enable email access on devices
- Integrate Workspace ONE UEM with content repositories and corporate file shares
- Explain the general features and functionality that Workspace ONE Access enables
- Demonstrate how to integrate Workspace ONE UEM with Workspace ONE Access
- Summarize and implement Workspace ONE productivity services into the digital workspace environment
- Explain the methods of enabling mobile single sign-on for endpoints managed in the digital workspace
- Configure Workspace ONE Access to support SAML 2.0 for federated authentication across the workforce
- Summarize basic troubleshooting methodologies
- Outline common troubleshooting techniques in the Workspace ONE UEM console
- Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console
- Summarize common troubleshooting strategies for Workspace ONE UEM managed devices
- Outline common application management troubleshooting techniques in the Workspace ONE UEM console
- Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console
- Explain common troubleshooting approaches for the VMware Unified Access Gateway™ platform and individual edge services
- Outline useful troubleshooting tools, such as the Self-Service Portal and VMware Workspace ONE® Assist™
Course Content
- Course Introduction
- Platform Architecture
- Administration
- Enterprise Integrations
- Onboarding
- Managing Endpoints
- Alternative Management Methods
- Applications
- Device Email
- Content Sharing
- Maintenance
- Workspace ONE Access
- Integrating Workspace ONE UEM and Workspace ONE Access
- Productivity Integrations
- SAML 2.0 Authentication
- Mobile Single Sign-On
- Intelligence and Automation
- Fundamentals of Troubleshooting Workspace ONE UEM
- Workspace ONE UEM Console Troubleshooting
- Integration Troubleshooting
- Endpoint Troubleshooting
- Application Troubleshooting
- Unified Access Gateway And Edge Services Troubleshooting
- Email Troubleshooting
- Additional Troubleshooting Tools
English