Administer and Maintain Service Cloud (ADX261)

 

Who should attend

Experienced Administrator

Course Content

Leverage Service Cloud to scale your support efforts and improve customer service. In this 2-day class, Service Cloud experts will walk you through how to configure and maintain Service Cloud for your organization. Learn how to set up service contracts with milestones and entitlements, set up the Service Console application, add the Softphone Utility to your Lightning Console, and set up Web Chats to provide frictionless customer support. Learn how to configure a Customer Community so you can connect customers to knowledge articles and community members to find answers instantly.

Price & Delivery methods

Online Training

Duration
2 days

Price
  • 1,550.— €
Dates and Booking
Enquire a date
Classroom Training

Duration
2 days

Price
  • The Netherlands: 1,550.— €
  • Belgium: 1,550.— €
Dates and Booking
Enquire a date

Schedule

Instructor-led Online Training:   This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom.

English

Time zone: Central European Time (CET)   ±1 hour

Online Training Time zone: Central European Time (CET) 12
Online Training This is a FLEX course. Time zone: Central European Summer Time (CEST)
This is a FLEX course, which is delivered both virtually and in the classroom.

The Netherlands

 Utrecht This is a FLEX course.   Time zone: Central European Summer Time (CEST) Enroll:
for online training
for classroom training
Utrecht Enroll